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Job Details

Director Brand Marketing Strategy and Operations

Company name
The Gap Inc.

San Francisco, CA, United States

Employment Type

Manager, Marketing, Executive

Posted on
Mar 08,2019

Valid Through
Jun 21,2019

Apply for this job


Director, Brand Marketing Strategy and Operations','272878','!*!The Director of Brand Marketing Strategy & Operations is responsible for creating, driving, executing, managing and optimizing a multi-faceted growth strategy and commercial plan to drive brand awareness, traffic (new & existing), conversion, engagement and profitability that meet or exceed Hill City’s budgeted sales and earnings goals. As a critical leader of the Hill City leadership team, this individual comes with a deep understanding and experience of how to optimize and leverage media implementation (informed by customer analytics) in digital, physical, print, event, partnerships, and beyond to execute short and long range marketing strategies with significant return on investment.  This individual acts as the guardian of the brand in partnership with creative to ensure the story comes to life across all brand touchpoints. This role is hands on and requires the ability to fly high and low to get the job done with a small team and matrixed support.  This individual will oversee and collaborate with the cross functional partners in Gap Inc. and Athleta to enable, leverage and activate the seasonal and annual go-to-marketing strategies, unlock digital capabilities, ensure marketing effectiveness, implement best practices and deliver business goals.

In partnership with GM and Creative Marketing, develops and leads long term brand strategy for Hill City, including how to further deepen mission, brand values and customer acquisition through events/physical marketing, digital marketing, strategic partnerships, print and other media by leveraging hind sighting, competitive analysis and marketplace data.

Lead development of Hill City annual and seasonal brand messaging strategy and architecture, including clearly articulated hierarchy of brand and product stories, partnering closely with cross functional leadership to ensure it is in service to Hill City’s long-term brand mission, platform and marketing / product LRP. 

Develops strategy and necessary tactics to lead cross-functional teams in robust annual and seasonal commercial planning process to meet / exceed our traffic, sales and earnings goals.

Work closely with Gap Inc. digital team to ensure Hill City strategies can be effectively executed and scaled for optimal results. 

Responsible for managing the marketing budget and marketing effectiveness to distort investments for maximum ROI, increased marketing driven traffic and customer acquisition.

Partner with GM and leadership members on longer-term brand eco-system and customer experience that helps drive new customer acquisition, irrational brand loyalty among existing customers and competitive differentiation.

Oversee marketing integration and optimization across Hill City’s cross-functional pipeline.

Accountable for improving market effectiveness as measured by growing new customer file, retaining and increasing frequency of existing customers, improving marketing mix ROAS, optimizing CTA and ultimately driving business results in line with or exceeding quarterly and annual plans.

Lead and the drive the marketing plan for future growth opportunities for Hill City physical locations, not limited to pop-ups, shop in shops, and store locations.

Develop strong cross-functional relationships across Athleta, Gap, Banana Republic, Old Navy, Intermix, and GapLabs digital marketing teams.

Develop test and learn environment that identifies largest media/marketing mix opportunities, shifts & roadmap for getting there  

Lead teams in translating data-driven insights into clear actions that drive high impact business results 

Effectively select, coach, manager and develop a high performing team of direct reports and cross functional support team.


Drive Strategy & Results

Strategic Orientation

Talent Builder

Customer Impact

Collaboration & Influencing ','!*!

Bachelor's degree or equivalent experience

7 years of experience with brand marketing strategy, marketing planning, digital marketing and communications experience with fashion/apparel, consumer brand and/or marketing agency

Strong knowledge of optimizing media mix with proven experience in digital marketing strategies

Ability to think objectively and interpret meaningful themes from quantitative and qualitative data

Has a strong aesthetic sense and understanding for the Hill City brand and apparel industry and ability to drive and maintain a singular brand aesthetic

Proven strength at proactively managing through ambiguity and being resourceful to find actionable recommendations to move the business forward

Excellent at setting priorities, fostering cohesion and navigating a highly matrixed and leveraged corporate network to secure resources, support and prioritization for Hill City’s business initiatives

Able to use rigorous logic and methods to solve problems with effective solutions

Willing and able to travel to the market as needed','US-CA-SAN FRANCISCO','','Full-time','Hill City Headquarters','Marketing and PR','Stacy Ban','','Director, Brand Marketing Strategy and Operations']);


Company info

The Gap Inc.
Website :

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