Remington Park Racing & Casino
Oklahoma City, OK, United States
REMINGTON PARK RACING & CASINO - OKLAHOMA CITY, OK
Expand and establish player data base by creating special guest functions, services, and activities. Responsible for ensuring successful execution of all VIP on and off property events and promotions. Communicates and develops close relationships with departmental managers and community leaders by acting as liaisons between guest and the facility.
Essential Job Functions:
Build and maintain groups for casino or racing events and promotions.
Administers and Executes VIP promotions and events, on property and off.
Work strategically with vendors to coordinate set up, décor, catering, etc for VIP events and promotions.
Assists in the idea generation for the design of VIP events and promotions.
Communicates and interacts with all operating departments and vendors to ensure proper execution of all promotions and events.
Resolve customer disputes concerning Club card point reward system and complimentary amenities, based upon specific casino guidelines and the levels of play. Coordinates the proper resolution of customer dispute resolutions, issues, and concerns with related departments and follows through to ensure fair and equitable resolutions are achieved.
Update staff on all upcoming events and casino programs. Coordinate and dispense information to facility and patrons on upcoming events via e-mail, customer mailings, and use of casino based management systems.
Maintains and provides analysis on data to Marketing Director ensure player growth.
Assist in determining procedures regarding patron comps and establishing pricing structure for amenities; including but not limited to direct billing accounts and procedures in compliance with MICs and TICs regulations.
Work with Casino Marketing teams to generate pre and post event analysis.
Evaluate programs for profitability and patron satisfaction
Forecast future budgeting needs to Casino Marketing Director, through analysis of play, promotional programs, organizational activities and special events.
Performs other duties as assigned
Bachelor’s degree in Marketing or a Business Administrative related field and at least two (2) years of marketing or casino related experience, or combination of experience and education. Or five (5) years of casino marketing operating related experience.
Knowledge, Skills and Abilities:
Must be able to read, understand, apply, and retain knowledge of departmental rules, regulations, and policies.
Must be able to work in fast paced environment.
Must have basic math skills in order to perform assigned job duties correctly.
Must have basic knowledge of Microsoft Office Suite, ACSC system, and casino based facility software and be able to accurately type.
Must be able to work varied hours, as needed including weekend and holidays.
Must be able to review and comprehend player-tracking screens, reports, and all other necessary information and documentation.
Ability to network and establish relationship with individual prospective guests and groups that display and demonstrate potential gaming value.
Understand the application of MICs and TICs regulations (preferred
Ability to work a flexible and irregular schedule including weekends, evenings and holidays
Ability to enter a smoke filled environment as needed
Must be able to work in a smoke filled casino environment
Training and Experience:
Must be able to pass Title 31Training
Must be able to pass a background check and receive a license or permit from any Regulatory Agency if applicable to perform the essential job functions
Must be able to complete a pre-employment drug test with a negative result
Must be able to sit, stand, or walk for prolonged periods. Requires eye/hand coordination and manual dexterity; requires normal vision/hearing range
Be able to Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess with hands, eyes and ears.
May spend time indoors and outdoors.
May push, pull or lift up to 25 lbs or more.
Moderate to loud noise level. Exposed to office machines, high level machinery.
May work around horses or livestock
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Remington Park Racing & Casino