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Job Details

Marketing Excellence Operations Manager

Company name
Deloitte Development, LLC

Helena, MT, United States

Employment Type

Manager, Marketing, Operations, Project Management

Posted on
Oct 08, 2021

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Job Information


Marketing Excellence Operations Manager




As Marketing Excellence (ME) Operations Manager, you will support the ME talent strategy and business priorities. You will lead all career development programs and resources, work with leaders to deliver strategic projects, and execute operational activities that keep our organization running efficiently and effectively.

The teamDeloitte's Marketing Excellence team combines the power of Deloitte's brand with the most inspired marketing techniques to produce business results for our clients. From events to social media to digital strategy and execution, we elevate the Deloitte brand and strategic positioning, delivering a cohesive, consistent experience. The team brings together creative and technology skills, business insights, and industry best practices to develop innovative creative assets that engage our clients. It also executes with agility and measurable performance through best-of-breed solutions, centralization of key information and operations, and optimization of data, tools, people and process.


Oversee one full-time resource and one part-time/temporary resource in executing programs to empower and equip 700 marketing professionals for career success, including:

Talent and career development strategy

Career Central DNet site, and related tools, communications, and optimization efforts

Annual career development lunch and learns

Marketing Horizons/MyGigs program

Manager Advisory Council (MAC)

External Conference Reimbursement Program

External association relationships

Marketing Excellence L&D responsibilities (in coordination with ME Learning Champion):

Annual L&D strategy and related reporting

Marketing-specific learning programs, including the Master Class series

Marketing Excellence Cura group page

Relationship with Talent Development to promote firmwide training opportunities

ME Strategic Resource Management (in coordination with ME SRM leader):

Onboarding process for Marketing Excellence new hires, transfers, and contractors

Lead operational processes that help our organization run effectively and efficiently, including:

Monthly Business Review meetings between ME leadership and Business COOs

Executive briefings/scorecards and leadership meetings

Annual FY planning (e.g. goals, budget management)

Compliance (e.g. timesheet, expense, travel)

Support Marketing Excellence Chief of Staff and Chief Talent Officer to design and implement transformational projects that improve operational effectiveness and make an impact across ME, CMG and the Businesses; projects will evolve based on current needs of the organization, but some examples of past projects include:

Agile talent transformation

Account Based Marketing

Global campaigns lessons learned

Creative Development/Creative Services integration

Job title refresh


Project Management Skills

Exceptional project management skills, including ability to proactively monitor the progress of multiple projects, develop work plans, obtain necessary input/approvals, secure resources, communicate with stakeholders, and oversee project execution to meet/exceed stakeholder expectations.

Ability to advise and influence stakeholders at all levels of the business to achieve strategic objectives

Collaborates with colleagues on and across teams, both virtually and in person

Leadership Skills

Experience managing others, and demonstrated ability to effectively lead and coach a small team

Challenges the status quo by proactively identifying opportunities and developing solutions to address them

Effective at managing ambiguity and solving complex problems

Skilled at gaining consensus when differing viewpoints are presented

Maintains a strong network and demonstrates ability to bring the right people to the table at the right time to enhance delivery

Professional skills

Ability to work effectively and independently with minimal supervision

Demonstrates excellent written and verbal communication skills; must be able to grasp and communicate complex ideas

Exhibits a high level of professionalism with a strong executive presence

Demonstrates agility and ability to navigate multiple competing priorities

Proficient in Microsoft Office - especially PPT, Excel and Teams

Education and Experience

Bachelor's degree in business, finance, or related field

8 years of relevant business operations or project management experience; talent/career development and or marketing experience a plus

Prior experience working on a virtual team within a highly matrixed organization, preferably for a global corporation or professional services firm

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Travel up to 5% (while 5% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Company info

Deloitte Development, LLC
Website :

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