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Job Details

Audi Customer Data amp Platform Analyst

Company name
Audi of America

Location
Herndon, VA, United States

Employment Type
Full-Time

Industry
It, Marketing, Pr

Posted on
Jan 18,2019

Valid Through
May 03,2019

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Profile

Audi Customer Data & Platform Analyst','AUD001081','United States-Virginia-Herndon','!*!Vorsprung durch Technik or, Progress through Technology is our company ethos and is the core belief that drives the development of every Audi vehicle. It inspires the innovative solutions, revolutionary engineering and progressive design that have become synonymous with the Audi name. And it reminds us to challenge ourselves, rewrite the rules from time to time and always fuel our pioneering spirit. The spirit that sets us apart on the racetrack and the open road. In our relentless pursuit to become the number one premium car brand in the America, we need employees who share in this spirit of challenging the status quo in everything that we do. We are proud to be Great Place to Work-Certified™.

Role Summary

Drive customer data and platform projects and initiatives

Collaborate with cross functional business teams to define user journeys, identify business needs/requirements, develop product roadmaps, achieve optimal design, ensure effective delivery, monitor critical metrics and

Lead/participate in customer data governance and technology working teams

Role Responsibilities

Customer Data & Platform Analysis

Responsible for creation of actionable concepts, requirement documents and delivery of solutions in alignment with Audi’s Digital and CRM strategy

Maintain close, positive relationships with internal and external partners to continuously understand challenges and identify new opportunities

Organize and manage project work to drive predictable delivery

Assist customer data analytics to improve and enhance CRM system landscape

Lead/participate in system implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution).

Ensure that complex information is presented clearly and in easy-to-use formats

Communicate frequently and effectively with all internal partners to ensure that technology development, usability and its impact on the business is understood','!*!

Experience 

5 -7 years

Education

Bachelor’s degree (Business, Communications, Marketing, IT or Engineering)

MBA or MSc. Business Management, Entrepreneurship, Strategy or similar (desired)

Innovation/Start up experience (desired)

Basic German language skills (desired)

General Skills 

Business project management skills

Experience building or enhancing systems through the entire lifecycle (e.g. planning, analysis, design, build, test, support)

Experience working on cross-functional, team projects

Excellent communications skills across all levels of the organization

Experience in working with IT on defining business requirements

Technical background and strength, especially in customer data and/or platform management

Analytical and conceptual thinking

Ability to anticipate and effectively solve complex problems

Team player / collaboration skills

Specialized Skills

Microsoft Office

PVP / SuperTool (desired)

Tableau (desired) Experience with Salesforce platform and tools

Experience in managing projects from conception to delivery

Understanding of customer data and platform management processes, systems, and domain data; experience with CRM, campaigns management and/or customer case management

PMP certification (desired)

Basic understanding of solution architecture or system integration (desired)

Budget, vendor, resource management (desired)

Work Flexibility

10% domestic travel 

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

#LI-POST','Audi Customer Data & Platform Analyst

Company info

Audi of America
Website : http://www.audiusa.com

Company Profile
Separating ourselves from the crowd "Vorsprung durch Technik" or, "Progress through Technology" is our company ethos and is the core belief that drives the development of every Audi vehicle. It inspires the innovative solutions, revolutionary engineering and progressive design that have become synonymous with the Audi name. And it reminds us to challenge ourselves, rewrite the rules from time to time and always fuel our pioneering spirit. The spirit that sets us apart on the racetrack and the open road.

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