Lexington Park, MD, United States
Jun 11, 2022
Senior Manager - Customer & Marketing
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000 professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
The GPS Advertising, Marketing, & Commerce (AM&C) offering helps public sector clients connect with the people, stakeholders, and citizens they serve. Our team works with agencies to transform, elevate, and modernize constituent-government experiences. GPS AM&C creates brands, develops content, and implements best-in-class marketing strategies to inspire engagement, influence behavior, and drive adoption across the country.
We serve our clients through the following types of work:
• Cross-channel customer engagement strategy, design and development (web, mobile, social, physical)
• eCommerce strategy, implementation and operations
• Marketing Content and digital asset management solutions
• Marketing Technology and Advertising Technology solutions
• Marketing analytics implementation and operations
• Advertising campaign ideation, development and execution
• Acquisition and engagement campaign ideation, development and execution
• Agile based, design-thinking, user-centric, empirical projects that accelerate results
Senior Managers and equivalents at Deloitte are expected to contribute to the firm's growth and development in a variety of ways, including:
Engagement Management : Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk
Client Management: Manage day to day interactions with executive clients and sponsors
Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies
Practice Development & Eminence: Develop practical solutions and methodologies; develop thoughtware and point-of-view documents; participate in public speaking events; get published in industry periodicals
People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices
A Bachelor's degree or higher
10 years' experience in consulting, government, and/or digital agency environment.
Specialized understanding of marketing strategy and business execution via technology enablement.
Demonstrated understanding of the adoption of technology and its impact to future operating models and organizational structures.
Ability to define trends across industries and articulate their impact to clients' business and strategic choices, particularly as it relates to social impact / purpose-driven focus areas and opportunities for innovation
Superior critical thinking, analytical, and problem-solving skills
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
May need to obtain and maintain a required clearance for a particular engagement or industry / sector
Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.