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Job Details

Digital Account Manager

Company name

Philadelphia, PA, United States

Employment Type

Posted on
Feb 04,2019

Valid Through
May 20,2019

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Purpose of Position

The job of the Digital Account Manager is to support the growth of Volvo Truck’s and Mack Truck’s digital parts sales platforms, Market Area Potential Platform and other digital assets to our dealer network and customers in the US and Canada. Build partnerships between OEM’s field team, dealership personnel and fleets to increase adoption of Aftermarket Parts Operation’s digital assets. Act as the primary business lead for key initiatives, and support overall business readiness activities. The goal is to optimize the dealer’s fixed operations digital performance, deliver strategic digital consulting, planning, and digital implementation.

The Heavy Truck Aftermarket eCommerce environment is constantly evolving, so the Digital Account Manager will educate retailers and the field network on digital opportunities, leverage existing tools to help dealer conquest new business and respond to support requests as needed. The role requires regular dealer and fleet visits. The Manager will be an approachable and coveted partner, committed to doing what it takes to assist the retailer in maximizing their digital performance.

Key Responsibilities

Work with key accounts to understand their current/future parts procurement needs and provide input into the of functionality for future enhancements

Become the “Go-To” digital resource thru consistent dealer visits with field staff to implement action plans, consistently communicating all program details and actions required.

Serve as the digital expert for OEM’s Field teams and Dealers, partnering with them to achieve program and aligned digital goals.

Provide a digital education to improve the digital acumen of the retail and field teams

Translating business strategy into executable plans

Develop market-specific plans to drive program engagement.

Ability to manage multiple tactical and strategic initiatives

Establish digital “best practices” at the dealership level.

Train personnel on the use of all necessary reporting tools, utilizing adult learning methodologies.

Analyze the current digital landscape and consult with senior Regional/Area and dealership personnel regarding strategy, tactics, roles and responsibilities.

Identify areas of digital marketing opportunity to enhance the dealer’s digital dealership sales experience.

Provide field support for regional meetings, presentations, seminars, etc.

Stay informed of industry trends & technologies.

Perform initiatives as required which supports dealers, fleets and internal customers

Point person for fleet and dealer questions about E2E digital sales transactions

Critical Competencies

Comfort with a fast paced, always-on global environment

Outstanding communication skills - Both written and verbal

Demonstrated ability to work unattended and as a member of a team,

Ability to work in ambiguous environment.

Relationship building skills with ability to collaborate with key partners

Strategic Planning


Self- Management

Customer Focus


Results Oriented

Planning and Organization

Problem Solving/Decision Making


Negotiation Skills

Essential Educational and/or Training Qualifications and Certificates

Bachelor’s degree in marketing, communications or related discipline

Required Experience and Knowledge

Knowledge of Heavy Truck/Automotive Dealership/Key Account Management or equivalent related industry experience

Functional knowledge of Parts Department operation including DMS inventory systems

Understanding of fleet parts purchasing processes

Digital Marketing

Experience leveraging existing programs/platforms to produce a digital parts sales solution for dealer network

Experience in a B2B and B2C eCommerce environment

Other Requirements

Frequent travel

About us

Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Mack is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Auto req ID



Mack Trucks





Employment/Assignment Type


Travel Required (Maximum)


Last application date


Functional Area


Volvo Group North America is an Equal Opportunity Employer E.O.E/M/F/Disability/Veteran

Company info

Website :

Company Profile
Volvo Group built its first truck in Sweden in 1928, Volvo first entered the North American truck market in 1959. It was not until the mid-1970s that Volvo was established as a permanent part of the U.S. truck market, through Volvo of America Corp.Volvo Trucks is one of the leading heavy truck and engine manufacturers in the world. Today, Volvo Trucks manufactures a broad line of on-highway and vocational Class 8 vehicles. Each new or used purchase is supported by a strong dealer network and by industry-leading parts and service programs to smooth your ride on the road to success.

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