Concur Technologies, Inc.
Bellevue, WA, United States
Concur, a part of SAP, imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications and people, Concur delivers an effortless experience and total transparency into spend wherever and whenever it happens. Concur services adapt to individual employee preferences and scale to meet the needs of companies from small to large, so they can focus on what matters most. The company serves more than 30,000 clients representing more than 27 million users in over 150 countries.
The Senior Marketing Manager, Systems & Process Optimization – Americas Small and Midsize Business identifies and manages marketing process improvements that are scalable, measurable, and repeatable for the business unit serving business ranging in size from one to 1000 employees. The ideal candidate has strong MAP, CRM and reporting best practice knowledge and experience, is a creative problem solver, and is a highly successful collaborator and change agent.
This role is accountable for mapping, analyzing, optimizing and implementing marketing and market development (teleprospecting qualification/generation) processes that are aligned to business requirements and will increase productivity, streamline lead management, and improve overall customer experience.
As a member of the SMN Process & Insights team, the Senior Marketing Manager and their areas of responsibility are integral to the vision of the business unit and building a predictable, efficient, scalable growth engine. This role reports to the Director, Process & Insights – US SMN Marketing.
Define and document funnel stages, taxonomy, definitions, system triggers, and SLAs from top of funnel through to an opportunity.
Map and evaluate existing processes across new business, client marketing, and channel marketing to identify deficiencies and root cause of issues.
Map current tools and capabilities landscape aligned to the demand funnel. Identity overlap and potential gaps. Provide recommendations to simplify and streamline based on capabilities available today, gaps, and desired customer experience.
Develop process performance measurement and identify indicators for future improvement opportunities implementing global best practices to enable the business to scale.
Plans, performs, and implements process and system improvement initiatives.
Collaborates with other process owners and functional managers, using change management procedures to ensure that changes to business processes do not negatively interfere with end-to-end process performance.
Education, Experience & Training required:
5 years of process improvement or process management experience, ideally in a sales and marketing environment.
Solid CRM, Analytic and marketing automation background (Salesforce.com, Marketo, Adobe Analytics, Tableau, lead scoring, and predictive analytics tools).
Experience in business to business marketing of cloud or high technology products or services preferred.
Advanced knowledge of the tools, techniques, and principles used in business process improvement.
Formal certification in Lean, Six Sigma or other process improvement methodologies is a plus.
Formal certification in project management is a plus.
BS/BA in Marketing or equivalent experience.
Ability to pass a background check.
Job Specific Specialized Knowledge & Skills:
CRM and marketing automation best practice knowledge and experience.
Proven track record in identifying process or system deficiencies, providing recommendations, and implementing solutions, which resulted in quantifiable success.
An understanding of selling cycles and product lifecycles and the pressure they place on the marketing organization to drive demand and revenue.
Background or capabilities in data analysis to help identify deficiencies.
Ability to work cross functionally with peer group and senior and executive leadership in order to achieve goals.
Highly collaborative and ability to drive consensus with multiple stakeholders
Effective communication skills (written, verbal and presentation).
Effective at change management across a diverse organization in the execution of key initiatives.
Critical Performance Competencies:
Communication (written and verbal)
Planning and Organizing
Displays passion for & responsibility to the customer
Hires, develops & rewards great people
Displays leadership through innovation in everything you do
Displays a passion for what you do and a drive to improve
Displays a relentless commitment to win
Displays personal & corporate integrity
Concur is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, protected veteran status, disability status, or any other characteristics protected by federal, state or local law. We are committed to hiring and valuing a global diverse work team.
Concur is a dynamic, growing and fast-paced organization. As such, successful employees are able to work in a fast-paced environment, managing multiple priorities often times under tight deadlines. This typically requires working a 40 hour work week to accomplish performance objectives. With that, Concur offers flexibility as to the specific working hours that may be required or available depending on your role.
Concur is a SaaS company. Employees must be technically savvy with the ability to use the computer/keyboard and telephone to conduct business. The ability to creatively problem solve to our core value of ‘Leadership through innovation in everything we do’. Many positions within Concur are customer facing so written, verbal and interpersonal communications skills are required for a majority of opportunities with Concur.
Confidentiality and our core value ‘Personal and corporate integrity’ are critical components being that Concur is a publicly traded company and working towards building a great, enduring company.
Concur participates in E-Verify
to confirm work authorization.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Concur Technologies, Inc.
Website : http://www.concur.com
Concur takes companies of all sizes and stages beyond automation to a completely connected spend management solution encompassing travel, expense, invoice, compliance and risk. Our global expertise, industry-leading innovation and dynamic ecosystem of diverse partners and applications unlock powerful insights that help businesses reduce complexity and see spending clearly, so they can manage it proactively.