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Job Details

Supervisor Sales and Marketing Contact Center

Company name
Wyndham Hotels & Resorts, LLC

Las Vegas, NV, United States

Employment Type

Marketing, Sales, Manager

Posted on
Jan 08,2019

Valid Through
Apr 23,2019

Apply for this job


Supervisor, Sales and Marketing Contact Center','1900347','!*!Position Summary:

The Contact Center Supervisor will be responsible for strengthening our corporate culture while ensuring sales and site performance objectives are maximized.  This position will supervise, train, coach and motivate all vacation sales advisors that are responsible for contacting, qualifying and selling packages to referrals and owners over the phone.

Job Responsibilities:

 Meet and exceed production metrics on a daily basis (package sales, tour achievement, cancelation percentage)

Coach agent staff to ensure quality, compliance and production goals

Execute MCCV vision through implementation of results, drive ideas to better drive production

Maintain accurate records and metric tracking (new hire, attendance, etc.)

Establish and execute plan to drive Count on Me philosophy, resulting in decreased turnover and greater buy in for the entire agent staff','!*!

Minimum Qualifications:

High School Diploma or equivalent

Must be able to obtain a Telemarketing Sales Representative License

Contact Center experience or Sales environment equivalent

A track record of consistently converting leads to sales at a rate that exceeds departmental targets

Experience training contact center sales agents

Leadership knowledge

Willing to work a flexible schedule to suit the needs of the business

Strong customer service skills

Excellent communication skills both written and orally

Strong time management skills, team contributor, and detail oriented

','Call Center','United States of America-Nevada-Las Vegas','','Regular','Full-time','Wyndham Vacation Clubs','Jan 8, 2019','Supervisor, Sales and Marketing Contact Center

Company info

Wyndham Hotels & Resorts, LLC
Website :

Company Profile
Many of our locations offer Safemark guest room safes with limited warranty. In the event of forced entry to the safe, Safemark's limited warranty provides you with recourse up to $5,000. For this security, recourse, privacy and convenience, an optional safe warranty fee (plus applicable taxes) is automatically posted to each guest folio at participating properties. If you do not use the safe, you may have the fee deducted from your bill by request to the front desk staff at checkout.

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