Dallas, TX, United States
Sales, Marketing, It
Sep 17, 2021
Dec 31, 2021
Business Applications GBB Technology Specialist - Customer Experience
Are you ready to join a double-digit growth cloud business? Microsoft Business Applications cloud is recognized by analysts as a leader in the Customer Relationship Management (CRM), Enterprise Relationship Management (ERP) and application platform space. Trusted by global businesses as their platform of choice, Microsoft Business Applications uniquely enables customers to optimize their operations, engage their customers, empower their people and transform their products. It’s a new data-driven world, and Microsoft is the only platform built from the ground up with data and intelligence at the center. Microsoft Business Application solutions include virtually unlimited data sources from customers’ applications including legacy, first and third-party, vendor, customer and many more. This unified approach to data and intelligence enables customers to make informed proactive business decisions with deep insights powered by artificial intelligence and industry-leading analytics (Power BI) resulting in the following key customer benefits:
Create impact faster
: Deliver more impact in less time by quickly deploying solutions, or augmenting existing ones, to enable teams to accelerate business results and increase time to value.
Break through barriers
: Take a data-first approach with unified data that leverages Microsoft AI to deliver insights & actions that help create better customer experiences.
Adapt to anything:
agility to react and respond to new business priorities, market conditions and customer opportunities with rapidly deployable solutions.
Solve problems with powerful solutions only possible with the Microsoft Cloud enabling interoperable solutions across multiple lines of business.
Throughout this job posting you will encounter the terms “workload” & “workload solution expertise”. These are defined as deep functional/technical experience. This role on the team is centered on the customer experience domain which includes sales automation, marketing and customer data platform.
Microsoft Business Applications is uniquely positioned as the worldwide leader in enterprise solutions differentiated by our data-first and artificial intelligence-driven platform that can leverage an unlimited number of customer data sources. The Global Black Belt Technical Specialist
role is the ideal place to leverage your passion for being a member of a dynamic sales team that is bringing true digital transformation to customers.
You will be a technically intense workload expert within the Microsoft enterprise sales organization working with our most important customers. You play a key role in the total sales cycle by helping them with their end-to-end business transformation needs through envisioning, designing and demonstrating solutions mapped to business value within the area of your workload expertise. Executing with excellence you will collaborate across the sales opportunity journey with the Business Applications sales team, Microsoft partners and ISVs, other Technical Specialists and our Customer Success team.
To learn more about Microsoft’s mission, please visit: Culture | Microsoft Careers
To find more about a career in Microsoft Business Applications: https://careers.microsoft.com/us/en/dynamics365
The Technical Specialist
is a key member of the Business Applications sales pursuit team and is a strategic thinker, proactive problem solver, sales & technical roadblock resolver displaying a growth mindset with deep functional and technical knowledge in the workload.
The following are the role responsibilities for the Microsoft Business Applications Technical Specialist:
Assist Business Applications Sales Executive in RFP Response and in Envisioning Solution:
Assist Business ApplicationsSales Executive in delivering compelling RFP/RFI response, in envisioning solution using ISV components, by assembling and collaborating with a technical pursuit team that includes partner and ISV resources.
Design Customer-centric Solution Aligned with Envisioned Solution & Business Value
Secure a customer agreement to a Solution Design built with alignment to the customer-agreed digital transformation journey by partnering with the technical pursuit team ensuring alignment to envisioned solution and business value.
Deliver a Customer-centric Demonstration
Receive a standing ovation by delivering a compelling solution demonstration emphasizing business value aligned to the designed solution.
Ensure demonstration follows Tell-Show-Vision model and has an end-to-end view building opportunities for seeding and expansion after initial sale.
Work with Customer Success/Partner Team on Deployment Plan
Assist Business Applications Sales Executive (if required) in reviewing licensing proposal. Collaborate with Customer Success team and Partner to ensure the customer agreed deployment plan maps to Key Performance Indicators (KPI).
To excel in the Global Black Belt Technical Specialist
role you must have the following traits and abilities:
Technically Intense Workload Expert -
Deep functional, technical and process-level knowledge and extensive demonstration experience in sales and marketing. In addition, knowledge in customer data platform preferred.
Strategic & Proactive Pursuit Team Member -
Strategic thinker with proactive engagement throughout the pursuit sales cycle; removes blockers, challenges the status quo, unblocks design/technical stalemates, brings clarity from ambiguity displaying a growth mindset.
Technical Team Collaborator
– Collaborates with a pursuit team of technically intense workload experts including Technical Specialists with expertise other than yours, co-sell partners and Independent Software Vendors to design and demonstrate a solution that maps business value with the end-to-end business transformation needs of the customer.
Customer-centric Solution Designer
- Employs Design Thinking principles centered on customer business outcomes.
Differentiated & Business Value/Outcome-driven Demonstrator
- Expert in demonstrating solution capabilities and associated business value addressing customer business decision maker persona needs/pains. Demonstrates differentiation and the value of Business Applications workload solutions.
6 years of technical pre-sales or technical consulting experience
OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4 years of technical pre-sales or technical consulting experience
OR Master's Degree in Computer Science, Information Technology, or related field AND 3 years of technical pre-sales or technical consulting experience
OR equivalent experience.
Minimum of 3 years presales or technical consulting experience focused on sales and marketing
Additional or Preferred Qualifications
Driving and designing a solution strategy as part of the overall opportunity lifecycle
Extensive collaboration with technical pursuit teams designing cloud-based customer solutions
Success working with customers/stakeholders in presales or consulting engagements related to business applications workloads
Proven success demonstrating differentiated solution value and competitive advantage
Delivering customer-facing technical sales & marketing demonstrations to enterprise decision makers
Desirable but not required – sales & marketing workload certifications/degrees
Deep understanding of:
Sales & marketing solutions (300-400 level) and how these solutions help customers achieve their desired business outcomes
Business value selling methodologies and practices mapped to customer persona pains/issues to uncover customer’s stated and unstated needs
Commercial cloud offerings, ideally Microsoft’s cloud platform, as well as competitive knowledge of other business applications solutions and related ecosystems
Excellent presentation and communications skills across various customer stakeholders; experienced storyteller.
Customer-centric mindset with demonstrated passion for delivering customer value
Ability to bring innovative technical solution ideas to customer problems
Experienced problem solver able to thrive in a fast-paced environment
Growth mindset, insatiably curious, always learning and welcoming of challenges for the opportunity to grow
United States or Canada
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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