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Job Details

Change Manager Marketing Operational Excellence

Company name

Santa Clara, CA, United States

Employment Type

Manager, Marketing

Posted on
Aug 15,2019

Valid Through
Nov 28,2019


Job Title: Change Manager, Marketing Operational Excellence Location: Santa Clara, CAThis position reports to: Senior Director, Marketing Business OperationsServiceNow makes work, work better for people. Our cloud-based platform and products streamline and simplify how work gets done. We are the fastest growing enterprise cloud software company in the world.To aid in our rapid growth, we have created an Operational Excellence (OE) team within Marketing that will lead the development and execution of core central operational capabilities which will enable us to grow and scale the business in a healthy and sustainable manner and will accelerate the delivery value on ServiceNow’s highest priority, most complex organizational initiatives.  This role is to support those efforts as the change management expert on the Marketing OE team.Reporting to the Marketing Business Operations leader and supporting the Marketing OE team, the Change Manager will drive change management strategy and execution for cross-functional initiatives, and act as a change resource for best practices on smaller projects.  The ideal candidate is a results-oriented leader with both strategic and operational experience in a high-growth organization who can create and execute change strategies through the most complex enterprise programs.  This role is full time and located in our Santa Clara office.  Responsibilities Lead change efforts for our most complex, cross-team programs at the company level, as well as cross-functional programs within MarketingDevelop and drive adoption of overall change management strategy for critical initiatives across Marketing and the organizationProactively identify and develop improvements to change management strategy and methodologyEstablish and maintain relationships with senior leaders across the business, ensuring alignment with strategic prioritiesUtilize an enterprise-wide platform to provide insight and manage coordinated change impacts across the organizationConduct impact, stakeholder, and organization analyses to determine the program’s scope, severity, and receptivityAdvise program leads on change requirements, staffing, and activitiesDefine and manage stakeholders, their engagement, and communications throughout the lifecycle, including customers, partners and employeesLead in identification of organization impacts from process, policy, data, talent and technology changesBuild change management plans that are aligned to overall program plans and are designed to guide audiences through the change phases, including all sponsor/manager, training, communications, and support activities required to successfully implement the changeDefine training needs, determine content required for each stakeholder group, develop content, and drive training deliveryServe as primary liaison with groups to facilitate program communications, including customers, partners and employeesEducate business partners about value of change management and engage community of change practitioners across the organization Requirements7 years of professional experience in Change Management; degree in Organizational Development / Change Management preferredSignificant experience and expertise supporting and leading operational excellence initiatives and cross-functional strategic programsEnergetic self-starter with a proven track record for getting things done in a high-growth, ambiguous environmentHighly skilled at building trusted relationships and influencing others, particularly with executive leadership teamsProven ability to collaborate with and influence both leadership and working teams, demonstrating authority and credibility to act, make sound decisions and drive alignmentAbility to think strategically, understand the big picture and connect the dots between strategy and operational priorities, as well as translate the strategy into effective execution and tangible outcomesCreative thinking, flexibility and adaptability, with the ability to bring new ideas and approaches to the table, as well as the ability to tailor the approach to meet ServiceNow’s needs and quickly pivot as business circumstances evolveEffective communicator, able to convey complex ideas in a clear, concise manner both verbally and in writingStrong level of comfort with business and technical discussions, with the ability to understand and articulate the business impacts of technical actions and vice versaFamiliarity with the enterprise software/ SaaS industry a plus, as is experience working with Marketing teamsWe provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. 

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