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Job Details

Agent Experience Manager

Company name
Realogy Holdings Corp

Location
Miami Beach, FL, United States

Employment Type
Full-Time

Industry
Marketing, Real Estate

Posted on
Jan 28, 2022

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Profile

:,ActualValueFromSolar:null},{QuestionName:External Title,AnswerValue:Agent Experience Manager,VerityZone:formtext4,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Employment Type,AnswerValue:Full-time ,VerityZone:formtext16,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:About Us,AnswerValue:\u003cp\u003e\u003ca href=\http://www.realogy.com/\ target=\_blank\\u003eRealogy Holdings Corp.\u003c/a\u003e\u0026nbsp;(NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includes\u003cstrong\u003e\u0026nbsp;\u003c/strong\u003esome of the most recognized names in real estate: \u003ca href=\https://www.bhgre.com/\ target=\_blank\\u003eBetter Homes and Gardens® Real Estate\u003c/a\u003e, \u003ca href=\https://www.century21.com/\ target=\_blank\\u003eCentury 21®\u003c/a\u003e, \u003ca href=\https://www.coldwellbanker.com/\ target=\_blank\\u003eColdwell Banker®\u003c/a\u003e, \u003ca href=\https://www.cbcworldwide.com/\ target=\_blank\\u003eColdwell Banker Commercial®\u003c/a\u003e, \u003ca href=\https://www.corcoran.com/\ target=\_blank\\u003eCorcoran®\u003c/a\u003e, \u003ca href=\https://www.era.com/\ target=\_blank\\u003eERA®\u003c/a\u003e, \u003ca href=\https://www.sothebysrealty.com/eng\ target=\_blank\\u003eSotheby\u0027s International Realty®\u003c/a\u003e. Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogy\u0027s affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories. \u003c/p\u003e \u003cp\u003eAt Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. \u003cstrong\u003eWe pursue talent \u003c/strong\u003e– strategic thinkers who are eager to innovate, focused on execution and accountable for results. \u003cstrong\u003eWe value diversity \u003c/strong\u003e– respecting backgrounds, cultures, perspectives.\u003c/p\u003e \u003cp\u003eYou’ll find our commitment to diversity reflected in our achievements:\u003c/p\u003e \u003cul\u003e \u003cli\u003eForbes 2020 Best Employers for Diversity.\u003c/li\u003e \u003cli\u003eRecognized on the 2020 Human Rights Campaign \u003ca href=\https://urldefense.com/v3/__https:/c212.net/c/link/?t=0\u0026amp;l=en\u0026amp;o=2499490-1\u0026amp;h=414592108\u0026amp;u=https*3A*2F*2Fwww.hrc.org*2Fcampaigns*2Fcorporate-equality-index\u0026amp;a=Corporate*Equality*Index__;JSUlJSUrKw!!CHCva4lQ!V7Hq9z8jry2mbi5g4VJrhm9-jtcmXOENdMS-vH72q6amtqO3-pbdNGQYXxhZ1YbfSuE$\ target=\_blank\\u003eCorporate Equality Index \u003c/a\u003e.\u003c/li\u003e \u003cli\u003eRecognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.\u003c/li\u003e \u003cli\u003eFirst residential real estate company to endorse the\u0026nbsp;\u003ca href=\https://c212.net/c/link/?t=0\u0026amp;l=en\u0026amp;o=2698282-1\u0026amp;h=3188291754\u0026amp;u=https://www.hrc.org/blog/hrc-announces-unprecedented-business-support-for-the-bipartisan-equality-ac\u0026amp;a=Equality Act\ target=\_blank\\u003eEquality Act\u003c/a\u003e\u0026nbsp;and fully support\u0026nbsp;\u003ca href=\https://c212.net/c/link/?t=0\u0026amp;l=en\u0026amp;o=2698282-1\u0026amp;h=1515556233\u0026amp;u=https://www.realogy.com/news/2018/10/03/realogy-announces-support-for-fair-and-equal-housing-act-bill\u0026amp;a=H.R. 1447\ target=\_blank\\u003e H.R. 1447\u003c/a\u003e\u0026nbsp;amending the Fair Housing Act to include LGBTQ as protected classes.\u003c/li\u003e \u003c/ul\u003e \u003cp\u003eWith diversity, we succeed together. We hope you’ll join us.\u003c/p\u003e \u003cp\u003e\u0026nbsp;\u003c/p\u003e \u003cp\u003eThe Corcoran Group is a leading residential real estate brand with more than 50 offices and more than 3,300 sales associates serving Manhattan, Brooklyn, the Hamptons, the North Fork of Long Island and Shelter Island, N.Y., Delray Beach, Miami Beach, Palm Beach, West Palm Beach, Bal Harbour, 30A, Surfside, Windermere and Dr. Phillips, FL; San Francisco, CA, Lake Tahoe and Reno, NV, and Chicago, IL. The Corcoran® Brand is comprised of company owned offices, which are owned by a subsidiary of Realogy Brokerage Group LLC, and franchised offices, which are independently owned and operated. 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As the Agent Experience Manager you will be an ambassador to new recruits and seasoned agents\u0026nbsp;with a relentless focus on providing an exceptional experience as they transition to our firm to grow their business.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cbr\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:107%\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003e\u0026nbsp;\u003cbr\u003eYou will partner with the branch manager to articulate the agent value proposition and implement recruitment marketing strategies to drive attraction and implement sourcing efforts that will increase recruitment pools and improve the quality of new associations.\u0026nbsp; You will also work with the marketing team to ensure our recruitment brand messaging is compelling, consistent and identifies our value successfully.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:107%\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eThe ideal candidate will be particularly good at interacting with others, attention to detail, a high capability with and understanding of technology, amazing organizational skills, an independent thinker and have a willingness to be part of a team. Job duties will include recruiting and onboarding agents, supporting agent’s marketing and social media needs, technology and Company system support, and other operational and administrative tasks such as transaction processing and customer service duties as assigned.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:107%\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eThe Agent Experience Manager will be required to travel to our Miami and Surfside offices to meet with agents and prospects. This person will be based in our Miami office.\u003cbr\u003e\u0026nbsp;\u003cbr\u003e\u003cb\u003e\u003cu\u003eResponsibilities\u0026nbsp;include, but are not limited to:\u003c/u\u003e\u003c/b\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cbr\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:107%\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003e\u003cb\u003eRecruiting \u0026amp; Onboarding:\u003c/b\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cul\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eMake daily calls to agent recruiting targets as directed by manager, conduct initial meetings with new and experienced agents and schedule meetings with branch manager.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eCoordinate informational session with Agent Marketing Specialist for experienced agents\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eAttend Open Houses with or without manager to meet future recruits \u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eResponsible for onboarding paperwork, team agreements\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eField based initiatives which includes splitting time across Miami Beach and Surfside offices to meet\u0026nbsp;with prospective agents and review tools; collaborating with Agent Marketing Specialist\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eSchedule 30, 60 and 90 days follow up series with newly on boarded agents (all levels) at 90 days an agent will be prompted to complete a survey regarding their first 90 days experience\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-bottom:11px; margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eWork with Agent Marketing Specialist to create and manage agent satisfaction survey\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003cbr\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:107%\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003e\u003cb\u003eMarketing:\u003c/b\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cul\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eCoordinate with Marketing on large scale events to be held quarterly\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eWork with Marketing to create CRM\u0026nbsp;campaigns for managers\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eWork with Marketing on collateral for recruiting (brochures, digital listing presentation, etc)\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eManage the digital recruiting lead generation campaign\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eAssist agents with marketing, advertising and technology needs related to company resources on request.\u0026nbsp;\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-bottom:11px; margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eAssist agents with assembling materials for listing presentations and Open houses.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003cbr\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:107%\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003e\u003cb\u003eOperations, Administrative support \u0026amp; customer service:\u003c/b\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cul\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eOffer agent support as needed by answering agent questions and requests and communications regarding missing/incomplete paperwork or any other need they may have\u0026nbsp;\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eNew agent onboarding, marketing tools support and training, marketing communications, coordinating requests between agents and marketing dept, agent outreach and support, templated listing marketing collateral creation, (brochures, mailers, social graphics, blasts via marketing center\u0026nbsp;\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eProvide back up support with the tasks below as needed when support staff members are out of office or agents need support (This does require travel between Miami Beach and Surfside offices.):\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cul style=\\\list-style-type:circle\\\\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eListing management – Provide assistance with entering listings into Corcoran website, uploading photos to market listing and ensure listing agreements are complete and on file.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eDeal processing – Send communications to needed parties regarding status updates and incomplete files. Audit forms for accuracy, scanning, uploading files into proprietary system.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px; margin-bottom:11px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eVarious additional duties as assigned related to operations, administrative support and customer service.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/li\u003e\u003c/ul\u003e\u003cbr\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:107%\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003e\u003cb\u003e\u003cu\u003eQualifications\u003c/u\u003e\u003c/b\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cul\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eBachelor’s degree in marketing or related field preferred\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003e2 years with administrative and sales responsibilities\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003ePrior Real Estate and Customer Service experience strongly preferred\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eLinkedIn and other social media platform experience\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eAbility to travel as needed between Miami and Surfside offices\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eMust be flexible and adaptable in a growing environment\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eDigital/Social media technology and communication savvy\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eExcellent project management and creative problem solving skills.\u0026nbsp;\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eAbility to learn new software programs on an as needed basis, skillful in using the following programs including, but not limited to: Microsoft office programs such as Outlook, Word, Excel, PowerPoint, and Publisher, and Adobe programs such as Adobe Acrobat\u0026nbsp;\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eAbility to communicate with different audiences to convey message successfully and to change gear quickly to support different customers\u0026nbsp;\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eAbility to multi-task, prioritize and be flexible with changing business needs in a team environment as well as manage deadlines and time constraints.\u0026nbsp;\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eOutstanding organizational and file management skills; emphasis on attention to detail\u0026nbsp;\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-bottom:11px; margin-left:8px\\\\u003e\u003cspan style=\\\font-size:11pt\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003eCustomer-focused, delivery-oriented, ability to work in a team environment\u0026nbsp;\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\,\hiringOrganization\:{
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Company info

Realogy Holdings Corp
Website : https://www.realogy.com/

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