His goal, and that of his company, is grounded in the aim of providing strategies to businesses in order to help them re-invent, re-energize, and/or re-launch their existing brands. "My theme line is high-performance brand solutions. And it really means exactly what it says. Every marketing challenge requires different solutions...it's not just solutions for the sake of solutions; it's solutions that, as designed, will perform in the marketplace and be successful," Hoffenberg said.
According to Hoffenberg, there are several factors marketers should consider when promoting or advertising products. In school, everyone was taught and became extremely familiar with the four Ps. Hoffenberg also has a four-pronged approach to marketing that he feels is vital to success. "To me it has always come down to three or four words: the who, the how, the what, and the where. You know who you're talking to, which is the most important one; what you are saying, which is your strategy; how you're saying it, not just in substance but in style; and the fourth, which is probably more important than ever today, is where you're saying it."
In order for an organization to enjoy higher profits and increased growth, these four pieces must come together in all marketing communications with consumers. Success is entirely dependent upon the ability of the marketer to assure that the who, how, what, and where are suitable for the product, company, and the consumer. A marketer may have targeted the right group of people, developed the appropriate strategy, and said the right thing, but if they try to present it to consumers via a medium that will not reach them, all has been for naught.
With the increasing abundance of substitute products, Hoffenberg explains that brand personality is also becoming increasingly important in the battle for consumers and market share. For example, your chief rival may discover what it is that makes your secret ingredient so special, they may produce similar packaging, or even introduce a new product before you are able to, but, Hoffenberg said, they will never steal your personality. A company's personality is not only what sets it apart from its competitors in the minds of consumers; it's also what will motivate them to pick that product when there are a plethora of others.
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Above all else though, every marketer knows, or should know, the consumer will ultimately be the decider of the company's success or failure. This is one reason why it is so important to remember the needs, wants, and desires of consumers when making marketing decisions. "Every time I refer to somebody as a marketer, I feel that number one they understand that the consumer is the foundation around which they're going to build their brand. What that takes is understanding what their needs are as opposed to the product or service you have."
And the best way for marketers to become intimately familiar with the needs of consumers is by getting to know them. "The most important thing is to learn from people, from normal consumers out there. Learn and observe. If those are the people you have to connect with, you have to know them better than anybody," Hoffenberg said.
